Refund Policy

At ZentroTV, we strive to provide high-quality IPTV services to all our customers. Please read our Refund Policy carefully before purchasing a subscription.

1. General Policy

• All subscription payments are final and non-refundable once your account is activated.

• Since IPTV is a digital service, we cannot offer refunds for partially used or unused subscription periods.

2. Exceptions

Refunds may only be considered in the following cases:

• The service fails to work due to a technical issue on our side, and our support team cannot resolve the issue within a reasonable time.

• Duplicate payments made in error.

3. No Refund Situations

Refunds will not be issued in the following situations:

• Your internet connection is unstable or does not meet the required speed (minimum recommended: 10 Mbps).

• Your device (TV, box, phone, or app) is not compatible.

• Issues caused by third-party apps, hardware, or internet providers.

• Service interruptions due to maintenance or content provider issues.

• Failure to read or understand service instructions provided by our support team.

4. Trial Periods

If we offer a free or paid trial, it is your responsibility to test the service before purchasing a full subscription. After activation of a paid plan, no refunds will be issued.

5. How to Request a Refund

If you believe you are eligible for a refund under the conditions above, please contact us within 7 days of your purchase at:

📧 Email: Support@zentrotv.net
📞 Phone/WhatsApp: +213 559089396

Our support team will review your request and respond within a reasonable timeframe.

6. Changes to Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

🔒 By purchasing a subscription on zentrotv.net, you acknowledge that you have read, understood, and agreed to this Refund Policy.